Privacy Policy


Who we are

This Privacy Policy (“Policy”) applies to the processing of personal information collected from users of our websites (“you”) or that you provide to us, Coity & Bridgend First Responders Scheme

For the purpose of the General Data Protection Regulation 2016 (“the GDPR”, as may be amended from time to time) Coity & Bridgend First Responders Scheme is a Data Controller. In this Policy references to “we”, “us” or “our” refer to Coity & Bridgend First Responders Scheme

We are committed to protecting and respecting your privacy. The purpose of this Policy to explain how we collect, use and secure personal information collected on our network of websites or directly supplied by you.

How we handle your data on the website and Facebook...

We will only use your data and contact details when you contact us via our website or Facebook. This will be used to support our response to your inquiry. If you reply or comment via email or Facebook we will only use this information for the intended purpose of fulfilling this service. By liking or sharing our pages you have agreed to see Coity & Bridgend First Responders or Pencoed First Responders feeds, and information.

Below is a breakdown of how we handle your data on the website.

This privacy policy sets out how Coity & Bridgend Responders Scheme uses and protects any information that you might send us when you use this website.

We believe that your privacy and your data are important and we’re committed to ensuring that your privacy is protected.

If you provide us with information by which you can be identified when using this website, then we promise that it will only be used as we describe in this privacy policy.

The policy sets out:

  • What information we collect from you
  • How we keep it
  • Why we collect it
  • How we use it
  • Your rights
  • What information do we collect from you?

We may collect and process the following data about you:

Information that you provide by using our site or our facebook pages and

You can access and browse our website or Facebook site without disclosing personal information. We collect standard Internet log information and details of visitor behaviour patterns to help us identify things such as the number of visitors to the various parts of our site. We collect this information in a way which does not identify anyone.

Should you wish to contact us via our Contact request form on our website, either to ask for more information or when you report a problem with our site. We will ask for your email address and Name. This is not stored on our website but emailed to our Leadership team to enable us to respond to you. We may keep a record of that correspondence;

How we keep it

We really are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we utilise a website/mail farm managed by and also facebook. These companies themselves provide guidance on how they comply with the requirements of GDPR.

We do not store credit card details and we do not share personal details with any 3rd parties except for the exception listed below.

Exception: If you request is for information regarding the Community First Responder scheme or to make a complaint we will likely direct your inquiry to the Welsh Ambulance Services NHS Trust. We may do this by passing on your original and subsequent communications with us. If you would prefer for this not to happen please inform us at the time of your inquiry and we can provide information on how to contact them directly.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use common procedures and security features to try to prevent unauthorised access.

Why we collect it

We use information held about you in the following ways:

To provide you with information where you have contacted us for said information or consented to be contacted for such purpose.

To carry out our obligations associated with any contract entered into between you and us to ensure that content from our site is presented in the most effective manner for you and for your computer.

Disclosure of your information

We only share your data with other parties where strictly necessary.

We may disclose your information to third parties:

  • Where necessary to fulfil our obligations associated with any contract entered into you between you and us. To enable us to provide maintenance, engineering or troubleshooting services to you in connection with information, goods or services supplied to you.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements.
  • To protect the rights, property, or safety of Coity & Bridgend First Responders, our Team members, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, security and credit risk reduction. We will never sell, trade, or rent your personal information with other companies.

If you do not want us to use your data in these ways, please contact us via This email address is being protected from spambots. You need JavaScript enabled to view it.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. If you do not want us to use your data in this way, please contact us.

The Data Protection Act gives you the right to access information held about you. You can find out what information we hold about you by making a Subject Access Request under the Act. If we hold personal information about you we will give you a description of it, tell you why we are holding it and let you have a copy of it.

If any of the personal information that we hold about you is incorrect or needs updating, or if you want us to delete any personal information, please contact us. We may request that you provide further information and identification to enable us to comply with this request.

Third party links on our website

Our site may contain links to and from the websites of our partner, customers and other third parties. If you follow a link to any of these websites, please be aware that these websites will have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Please check these policies before you submit any personal data to these websites.

Acceptance of our policy

By using this website or our facebook pages, you signify your acceptance of our privacy policy. If you do not agree to this policy, please do not use this website or our facebook pages. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Information that we acquire indirectly

  • We may collect information about your device including, where available, your IP address, operating system and browser type.
  • Analytical, Behavioural, and Log Data. We may gather certain information about your use of our sites, such as information about your visit and interaction with our Content.


One of the ways in which we collect this information is through Tracking Technologies such as cookies. Cookies are small text files containing information that is stored on your device. They help us to improve our site and to deliver a better and more personalised service.

They enable us to:

  • Estimate our audience size and usage pattern
  • Store information about your preferences, and so allow us to customise our site according to your individual interests
  • Speed up your searches
  • Recognise you when you return to our site

You can change the way your browser stores cookies by changing the settings within your browser, information on how to do this is beyond the scope of this policy but further information can be found under the help section in your browser or by searching online.

Coity & Bridgend First Responders Scheme reserve the right to modify or amend this Policy from time to time.

If we change our Policy, we will post those changes on this page. We encourage you to read this Policy regularly in case of any changes.