Who are we and what we do


Community First Responders are volunteers who are trained to attend life threatening 999 emergency calls recieved by the NHS Ambulance Service and provide life-saving treatment and first aid untill the ambulance arrives.

Volunteers can arrive at an emergency scene in a matter of minutes, as they are sent to calls in their local area. Having someone in the community who has been trained in first aid and can reach patients quickly makes all the difference.

First Responders are dispatched at the same time an ambulance via ambulance control to attend 'immediately life threatening' calls.Community First Responders are dispatched to calls under normal road conditions using their own cars. They do not have the authority to drive under the same conditions as an ambulance driver with their 'blues and twos'.

This worth while role means that they can often be the first on the scene to a patient in need. First Responders are trained to not only assess the immediate situation but to also get previous medical history whilst treating the patient. Sometimes they can simply be a very vital second pair of hands to an ambulance crew when they arrive.

The Equipment we carry

A Community First Responder's kit consists of the following:
Terrafix Unit (Communications System)
Automated External Defibrillator’s (AED)
Basic first aid kit
Oxygen Cylinder
OP Airways
IGel Airways
Suction Kit
100% Oxygen Masks
28% Oxygen Masks
Adult Bag Valve Masks
Paediatric Bag Valve Masks
Personal Protective equipment (Gloves and Goggles)
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Want to know more or how to Join

Volunteer Responders can be aged from 18 to 70, must have access to a car and be able to attend emergency calls from either their home or place of work in the scheme area. All volunteers are required to undertake a Disclosure and Barring Service (DBS) enhanced level clearance. Additionally, there is up to 30 hours of training to receive before you can go out and respond.

Each Responder normally commits a certain amount of time per week to be on duty (we ask a minimum of 4 hours ideally). While a Responder is on call they can continue with their normal day to day activities while in the local area, but must be ready to drop everything and attend a call should one arise while they are on duty. While on duty the responder carries the medical equipment with them in their car, plus an Ambulance Service mobile phone to alert them to call outs.

A volunteer Responder needs to be reliable and trust worthy, good under pressure, able to remain calm in emergency situations, be caring when dealing with patients and have a good level of physical fitness. Previous medical or first aid experience is an advantage, but is not essential, as extensive initial and on-going training and assessment is provided by the Welsh Ambulance Service.

If you are interested in finding out more about joining please contact our Team Co-ordinator at This email address is being protected from spambots. You need JavaScript enabled to view it.